Customer Service

Customer Services

Customer Service is not just a department... is an attitude and everyone’s job. In every field of business, services or products, and in any corporation, small, medium or colossus the main difference is not so much what you sell and how much it costs, but mainly the customers experience, value and expectation of the purchase. Our customer service subjects are focused in empowering you with the right tools and attitude, in order to meet and exceed your customer’s needs and requests. Find the answers to all the critical questions. What is considered good customer service? How can be escalated from good to excellent? Which are the do’s and don’ts when trying to deliver customer service? Do I have the right attitude? How can I build customer loyalty? What is the best way to handle “difficult customers and situations”? Should I get involved? Should I say NO? Find the answers to the above along with other important customer service questions. Whether you’re a member of a call center or a help desk rep, a service provider or a customer service professional we will give you the tools and techniques you need to conquer your customer service challenges and feel like a champion when achieving your goals.

Our Customer Service Program is designed to help you:

  • Develop techniques and upgrade your communication skills
  • Understand the importance of your role
  • Learn how to keep track of the issues and escalate them
  • Understand the importance of follow up
  • Feel comfortable when managing difficult situations
  • Learn to listen before speak
  • Keep calm and take the control

To whom may concern:

  • Customer service departments
  • Call centers and help desks
  • Corporations and freelancers
  • Pros and rookies
  • Team leaders and team members

TheSeminarsLab will provide you with:

  • Certification of attendance (by theSeminarsLab)
  • Digitalized training material
  • Role play and case studies
  • Video shooting
  • Notepads
  • Tricks & Tips
  • Coffee & Snack